Last updated: 8 August 2026
Peptide Lab respects the privacy of the website's users and acts to protect personal information in accordance with the provisions of the law applicable in Israel, including the Protection of Privacy Law and the Protection of Privacy Regulations (Data Security).
This policy explains what information may be collected in connection with the use of the website, why it is collected, and how it is used.
1. Who is responsible for the information
Controller of the information:
Peptide Lab
Email for privacy matters: support@peptidelab.co.il
2. What information we collect
When using the website, information such as the following may be collected:
- Full name.
- Phone number.
- Email address.
- Shipping and billing address.
- Order and purchase details.
- Customer service inquiries and correspondence.
- Technical information such as IP address, device type, browser, and website usage data.
- Information collected through Cookies and analytics tools.
Payment details may be processed through the payment clearing provider used by the website, in accordance with the way the payment system is configured.
3. Is it mandatory to provide information
As a general rule, providing information is at your discretion.
However, certain information is required in order to place an order, supply a product, issue documents, handle an inquiry, or provide a service. Without providing this information, we may be unable to complete the requested action.
4. Purposes of using the information
The information may be used for the purpose of:
- Placing and managing orders.
- Processing payment.
- Shipping orders.
- Providing customer service.
- Contacting you regarding an order.
- Operating, securing, and improving the website.
- Preventing fraud and misuse.
- Analyzing usage data and improving the user experience.
- Complying with legal, accounting, and regulatory obligations.
- Sending marketing content, where permitted by law and in accordance with the required consent.
5. Disclosure of information to third parties
We may transfer information to providers who assist us in operating the website and the service, such as:
- Clearing and payment companies.
- Shipping companies.
- Storage and cloud providers.
- Technology service providers.
- Customer service systems.
- Analytics providers.
- Accountants and professional advisers.
The information will be disclosed to the extent required for the relevant purpose and subject to the law.
Information may also be disclosed when required by law, a judicial order, or a lawful request from a competent authority.
6. Cookies and similar technologies
The website may use Cookies and similar technologies for its operation, saving preferences, security, performance measurement, and usage analysis.
Some of the Cookies may be operated by third-party services.
You can change your browser settings and block or delete Cookies, however this may affect the functioning of certain parts of the website.
7. Mailing and marketing
If you have registered to receive updates or have given consent to receive marketing messages, we may send messages through the means permitted by you and in accordance with the law.
You may request to stop receiving marketing messages through the opt-out mechanism in the message or by contacting customer service.
Removal from the marketing list does not prevent the sending of operational messages necessary for an existing order, such as an order confirmation or a shipping update.
8. Data security
Peptide Lab takes organizational and technological measures intended to protect the information against unauthorized access, use, alteration, or disclosure, in accordance with the circumstances and the requirements of the law.
However, no online system is capable of guaranteeing absolute security.
9. Retention of information
The information will be retained for the period required for the purposes for which it was collected, for the management of the business activity, and in accordance with legal, accounting, and regulatory obligations.
Information that is no longer needed will be handled in accordance with the business's information retention policy and the applicable law.
10. The right to review and correct information
In accordance with the Protection of Privacy Law, a person is entitled, subject to the conditions of the law, to review personal information about them held in a database and to request the correction of information if it is incorrect, incomplete, unclear, or not up to date.
For requests on this matter, you may contact us:
support@peptidelab.co.il
We may request details that will allow us to verify the identity of the requester before disclosing information or making a change.
11. Transfer of information outside Israel
Some of the technology service providers used by the website may operate outside Israel or store information on servers outside Israel.
When information is transferred outside Israel, we do so subject to the provisions of the law applicable to the transfer of information.
12. Minors
The website is not intended for the deliberate collection of personal information from children.
If it becomes apparent to us that personal information has been collected in violation of the law, we will act to handle it in accordance with the circumstances and the requirements of the law.
13. Changes to the policy
We may update this policy from time to time.
The current version will be published on the website, indicating the date of the last update.
14. Contact
For questions, requests, or inquiries regarding privacy:
Email: support@peptidelab.co.il
Phone: +972548128240
